Senior QA Manager, Call Center Operations

iQor in Talisay, Philippines is seeking a Quality Assurance Manager to oversee contact center quality assurance programs. The role involves establishing standards for customer interactions, training programs, and enhancing processes. You will lead QA Supervisors, drive continuous improvement, and ensure adherence to company policies.

The ideal candidate has over 5 years of call center experience, with at least 2 years managing quality supervisors. A high school diploma or equivalent is required. Key responsibilities include recruiting, training, and improving quality assurance metrics.