Job Description
About The Role
Are you a strategic thinker with a passion for planning and people management? Wates Property Services is looking for a Senior Planner to lead our Customer Services team in delivering a high‑quality, customer‑focused service. You'll play a key role in driving productivity, efficiency, and continuous improvement across our operations.
We're Hiring: Senior Planner
Location: Birmingham
Full-Time | Permanent
What You’ll Be Doing
- Lead and support a dynamic team to manage resource diaries for optimal productivity
- Handle complaints, identify trends, and drive service improvements
- Produce performance reports and KPIs to enhance delivery
- Collaborate with site teams, supervisors, and clients to ensure smooth operations
- Champion health & safety standards and company policies
- Attend client meetings and manage staff performance and appraisals
- Drive continua...