Senior Software Engineer for Customer Experience
H
Hopper
📍 vancouver, metro vancouver regional district, Canada
Job Description
Join Hopper's CX Platform team as a Senior Software Engineer specializing in customer experience systems. Drive impactful solutions in AI workflows and self-service functionalities for millions of users.
In this senior engineering role, you'll design and advance the core systems crucial for the post-booking journey at Hopper. Collaborate with cross-functional teams, including Product, Design, and AI, to enhance customer service systems that cater to various channels and optimize internal operations. Your contributions will directly affect how customers interact post-booking, making their experience seamless and efficient.
Key Responsibilities:
• Design and improve backend and full-stack systems for HTS Assist
• Develop scalable APIs and microservices for post-booking journeys
• Collaborate with teams to deliver streamlined customer experiences
• Integrate with external systems for comprehensive solutions
• Own features from design to deployment and monitoring
Re...
In this senior engineering role, you'll design and advance the core systems crucial for the post-booking journey at Hopper. Collaborate with cross-functional teams, including Product, Design, and AI, to enhance customer service systems that cater to various channels and optimize internal operations. Your contributions will directly affect how customers interact post-booking, making their experience seamless and efficient.
Key Responsibilities:
• Design and improve backend and full-stack systems for HTS Assist
• Develop scalable APIs and microservices for post-booking journeys
• Collaborate with teams to deliver streamlined customer experiences
• Integrate with external systems for comprehensive solutions
• Own features from design to deployment and monitoring
Re...