Senior Specialist, Quality Management System

Role Overview

Reporting to the QMS Senior Manager, the Senior Specialist, QMS is the technical anchor for the Quality Management System. This role is responsible for translating complex telecommunications workflows into ISO 9001:2015 compliant documentation and building the data visualization frameworks that allow leadership to monitor system health.

Key Responsibilities

• System Implementation & Coordination: Coordinate the establishment and maintenance of ISO 9001:2015 standards across global departments under the Senior Manager’s guidance.
• Advanced Technical Writing: Author high-level SOPs and technical manuals. Ability to simplify complex telecommunications infrastructure and service processes into clear, auditable procedures is essential.
• Audit Program Management: Coordinate the internal audit cycle. Conduct complex process audits and guide department heads through root cause analysis and corrective action planning.
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