Senior Strategy & Analytics Advisor, C&CE - Evernorth - Remote
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The Cigna Group
📍 bloomfield, oakland county, mi, United-States
Job Description
Overview
Senior Strategy & Analytics Advisor, C&CE - Evernorth - Remote role at The Cigna Group. The Customer & Client Experience (C&CE) team services Cigna customers across multiple lines of business and aims to deliver exceptional customer experiences while operating Cigna’s call centers effectively and efficiently. The Senior Strategy & Analytics Advisor will lead critical analytical work that supports C&CE strategic priorities.
Primary Functions
- Shape C&CE strategy by developing business cases, evaluating options, and assessing costs and benefits to guide prioritization decisions
- Leverage data to solve business problems by identifying data needs, pulling data from relevant sources, and performing analysis
- Identify business opportunities using trend analysis and mining operational data for insights
- Develop testing plans, monitor performance indicators, and be ready to quickly investigate and remediate emergi...