Senior Support Analyst at Horizon
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Horizon Computer Solutions Inc.
📍 saskatoon, sk, Canada
Job Description
Drive success for Horizon's Managed Services Clients as a Senior Support Analyst in Saskatoon. Tackle escalated technology issues with expertise, deliver exceptional service, and mentor junior team members.
In this on-site role, you'll leverage deep technical knowledge and outstanding problem-solving skills to resolve complex client issues. You're focused on maintaining high standards of customer service while ensuring data integrity and accurate time management. Your ability to provide coaching will also enhance the skills of Support Analysts and other team members across the organization.
Key Responsibilities: • Respond promptly to escalated tickets via email or phone • Diagnose root causes and prioritize incidents effectively • Maintain and install standard images for devices • Support internal and client technology requests • Ensure clear, accurate, and consistent ticket updates
Requirements: • Degree in Computer Science or IT preferred • Previous experie...
In this on-site role, you'll leverage deep technical knowledge and outstanding problem-solving skills to resolve complex client issues. You're focused on maintaining high standards of customer service while ensuring data integrity and accurate time management. Your ability to provide coaching will also enhance the skills of Support Analysts and other team members across the organization.
Key Responsibilities: • Respond promptly to escalated tickets via email or phone • Diagnose root causes and prioritize incidents effectively • Maintain and install standard images for devices • Support internal and client technology requests • Ensure clear, accurate, and consistent ticket updates
Requirements: • Degree in Computer Science or IT preferred • Previous experie...