Job Description
Job Title: Sr Support EngineerAbout Blue Yonder: Blue Yonder is a global leader in digital supply chain management solutions, specializing in AI-driven platforms that offer comprehensive supply chain management solutions including planning, execution, and omni-channel commerce.Position Overview: The Sr Support Engineer is responsible for delivering advanced technical support to our customers by solving complex issues related to Blue Yonder's supply chain solutions.This role involves direct engagement with customers, understanding their needs, and ensuring high-quality service.The Sr Support Engineer plays a key role in enhancing the support processes and collaborating closely with cross-functional teams to improve product quality and supportability.Responsibilities:- Provide advanced technical support for Blue Yonder's supply chain solutions, addressing escalated customer issues with high complexity.
- Engage with customers to understand their requirements, reproduce issues, and...