Senior Support Engineer: Root-Cause Backend & API Fixer

A technology solutions provider in the Philippines is seeking a Support Engineer to identify and resolve technical issues raised by the Customer Success team. You will own the investigation and resolution of support tickets, focusing on root causes to improve product stability and reliability. Ideal candidates have experience with PHP backends, REST APIs, and customer support platforms, and are capable of autonomously driving solutions and collaborating with various teams to enhance internal processes.
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