Job Description
Senior Consultant Voice
Job Description
Responsible for exceptional client service that cannot be resolved by Tier 1 support by providing technical support engineering through analyzing and troubleshooting the most difficult and advanced technical problems and resolving complex hardware, software, network and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.).
Primary Roles & Responsibilities:
- Provide Tier 3 escalation support for clients requiring expert troubleshooting on various technical matters involving hardware, software, network and connectivity issues.
- Identify, research, analyze, diagnose, resolve and close escalated technical problems in a quality and timely manner.
- Provide comprehensive diagnostic, root cause and troubleshooting support, accurate problem resolution and make findings available for future trouble...