Job Description
JOIN TP AS A SENIOR TECHNICAL SUPPORT ENGINEER
TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
What will your responsibilities be?
- Resolve complex incidents related to networking environments (TCP/IP, DNS, routing, proxies, VoIP).
- Perform advanced troubleshooting and root cause analysis.
- Manage high-impact technical escalations under defined SLAs.
- Collaborate with Engineering and Product teams to escalate systemic issues and improve the platform.
- Ensure clear technical communication with customers during incident resolution.
Requirements:
- Location: Colombia - 100% Remote
- Solid conve...