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Senior Technical Support Engineer

Sandvine

📍 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Full Time Computer Occupations Posted March 02, 2026
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Job Description

Senior Technical Support Engineer 

We're looking for a Senior Technical Support Engineer who thrives on solving complex problems and mentoring others to do the same. If you're passionate about networking, cloud infrastructure, and helping customers succeed, this could be your next challenge.


As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.


The Role


As a Senior Technical Support Engineer, you'll be the technical backbone of our customer success team. You'll:

  • Diagnose & Resolve complex technical issues across networks, Linux/Unix systems, and cloud infrastructure—often becoming the expert others turn to

  • Lead & Mentor junior support engineers, helping them develop their technical skills and problem-solving abilities

  • Own the Customer Experience from initial troubleshooting through final r...

    • Job Details

    Location
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Job Type
    Full Time
    Category
    Computer Occupations
    Posted Date
    March 02, 2026
    Application Deadline
    April 11, 2026