Senior Technical Support Engineer
Lumen Partners
📍 Maynila, Metro Manila, Philippines
Job Description
Location:
PH Remote
Time zone:
Pacific, Central, Mountain, or Eastern
Unit:
The Grid // Technical Support
The Blueprint
Lumen Partners doesn't do traditional staffing. We architect elite remote infrastructure. We are currently initializing a technical support unit for a high-growth partner in the
cybersecurity awareness training
sector.
This partner focuses on strengthening the human firewall through realistic phishing simulations and security-first culture building. They need an outlier—a technical operator capable of diagnosing complex system failures, not just a ticket-taker.
The Signal (Role Summary)
You aren't just reading scripts. You are the final line of defense for customer technical health.
In this role, you will own the resolution of complex Tier 3 escalations and critical technical configurations.
You will operate at the intersection of deep technical diagnostics (logs, telemet...