Senior Technical Support Engineer

About Our Client

This company is an AI-driven healthcare platform that uses predictive analytics to transform medical data into actionable insights, helping healthcare professionals streamline workflows and improve patient care efficiency.

Job Description

• Serve as the first point of contact for customers, providing exceptional support and troubleshooting assistance.
• Work closely with Product, Engineering, and Sales teams to ensure customer satisfaction and enhance the platform.
• Utilize strong communication and technical troubleshooting skills to improve customer experience in a fast-paced environment.
• Provide world-class customer support via email, chat, and video calls to a global customer base.
• Troubleshoot technical issues and deliver fast, effective solutions to ensure customer success.
• Collaborate with internal teams to address customer pain points and drive platform impro...