Senior Tier-2 Technical Support Engineer (Remote)

A leading software company in Mexico is looking for a Technical Support Engineer - Tier 2. In this remote role, you will provide technical support to major partners and customers, manage high priority issues, and mentor other engineers. The ideal candidate has over 5 years of experience in customer-facing technical roles and deep knowledge in Windows, macOS, and Linux environments. This is a unique opportunity to work in a fast-paced SaaS environment with flexible hours.
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