Senior Workforce Planning Analyst
A
Align Technology, Inc.
📍 , , Spain, , , Spain, Spain
Job Description
Senior Workforce Planning Analyst
Department: Customer Support
Employment Type: Full Time
Location: EMEA-Spain
Description
The Sr. Workforce Planning Analyst leads complex forecasting, scheduling, and capacity modeling initiatives across the EMEA Customer Success organization. This role drives digital-first WFM transformation, enhances automation, and partners cross-functionally to support regional strategy, scalability, HC planning, and operational performance improvement.
Role expectations
- Lead long-term forecasting, HC modeling, and 18-month capacity planning scenarios aligned with business growth.
- Own complex scheduling strategies including multi-skill optimization, shrinkage modeling, preferences, and efficiency scenarios.
- Administer and optimize Alvaria WFM software across markets, ensuring scalability and stability.
- Lead performance analytics, Twilio re...