Job Description
Job Description:
Account Manager – Web Hosting Company
Working Hours: Sun-Thu 9am-6pm.
Probation period: 6 months
Duties and Responsibilities:
- The duties of the CRM are both sales & technical and include the management of the complete life cycle of the customer from ordering to support to follow ups.
- Responsible for the daily operations of the technical support helpdesk (ticket system)
- Answer phone calls and emails with technical issues from current customers and logging a helpdesk ticket
- Manage customers’ accounts through the internal web system (WHMCS)
- Be present on the live chat (website) to assist customers with technical issues (level 1, 2,3) also be present on the internal phone system.
- Have the knowledge and understanding of how Linux/Windows web servers are run
- Understand the different web server types, operating systems, control panels (cpanel, ...