Job Description
Scheduling & Dispatch
Plan and schedule service calls for AC installations, preventive maintenance, and repairs.
Assign technicians based on skillset, location, and availability.
Track work order progress and ensure timely completion.
Administrative Support
Maintain accurate service records, customer data, and equipment history.
Prepare reports on service activities, technician performance, and SLA compliance.
Handle service documentation, invoices, and approval workflows.
Customer Coordination
Serve as the primary contact for service requests and scheduling updates.
Communicate delays, reschedules, or escalations to customers and management.
Assist in resolving basic service issues or redirect them to the appropriate technical team.
Compliance & Reporting
Ensure all service activities comp...