Job Description
Responsible for day-to-day operations of the post sales service operations by co-ordinating service activities, managing administrative processes to ensure organized, smooth and efficient administrative by acting as a liaison between internal cross functions, Service teams to deliver excellent customer satisfaction.
General responsibilities
Creation of all Service work order like installation, repairing, Preventive Maintenance, service contract and others
Maintain accurate records of all service activities, customer communications, Track status of ongoing service jobs and update stakeholders
Coordinate with Team Leader to assign engineer to install, repair and servicing customer equipment
Coordinate with the delivery team in case the device needs to be picked up and returned to the customer.
Creation a tool purchase request and send the tools for calibration as scheduled
Coordinate delivery of spare parts partnering with purchasing team, logistics to service team/e...
General responsibilities
Creation of all Service work order like installation, repairing, Preventive Maintenance, service contract and others
Maintain accurate records of all service activities, customer communications, Track status of ongoing service jobs and update stakeholders
Coordinate with Team Leader to assign engineer to install, repair and servicing customer equipment
Coordinate with the delivery team in case the device needs to be picked up and returned to the customer.
Creation a tool purchase request and send the tools for calibration as scheduled
Coordinate delivery of spare parts partnering with purchasing team, logistics to service team/e...