Job Description
General Responsibilities
- Creation of all Service work order like installation, repairing, Preventive Maintenance, service contract and others
- Maintain accurate records of all service activities, customer communications, Track status of ongoing service jobs and update stakeholders
- Coordinate with Team Leader to assign engineer to install, repair and servicing customer equipment
- Coordinate with the delivery team in case the device needs to be picked up and returned to the customer.
- Creation a tool purchase request and send the tools for calibration as scheduled
- Coordinate delivery of spare parts partnering with purchasing team, logistics to service team/engineers/customers for repairs, maintenance etc
- Track parts usage, returns and update Inventory levels in respective CRM
- Create/check order details before sending to create SAP sales order and print invoice
- Responsible for spare parts th...