Service Centre CoordinatorSilverwater, NSW

Role Overview

Aptella is looking for a Service Centre Coordinator to join their team for a 1 year maternity leave contract. You will be the first point of contact at our front counter, providing exceptional customer service to all branch visitors and inbound callers. In this fast-paced and customer-focused role, you will manage service centre bookings, showroom sales, and support requests, while coordinating workflow with our technicians to ensure timely turnaround of repairs. This position plays a critical part in supporting the Service Department and Showroom to achieve operational excellence and a seamless customer experience.

Key Responsibilities:

• Deliver professional front-counter and phone customer service, managing service bookings, showroom sales, and general enquiries.
• Coordinate technician workflow and repair turnaround, ensuring efficient scheduling and service delivery.
• Maintai...