Service Co‑ordinator (BeNeLux & International)

About the Role

As a Service Co‑ordinator at Rotork, you will play a key role in delivering a first‑class field service experience to our BeNeLux and international customers. You will plan and co‑ordinate the activities of our Field Service Engineer (FSE) team, ensuring efficient service delivery, accurate scheduling, and exceptional customer care.

This role sits at the heart of our Service organisation and is ideal for someone who is organised, proactive, and customer‑focused.

Key Responsibilities

Customer Interaction & Service Requests

• Receive service requests via phone, email, or other channels and provide initial advice where appropriate.
• Acknowledge all new service requests within 24 hours.
• Provide commercial quotations, including spare parts selection, pricing, and labour estimates (typically within 24 hours).
• Follow up on quotations within ...