Job Description
:Coordinate and monitor the service reception to maintain set performance levels ensuring customer satisfaction and achievement of business objectives. Provide all customers with clarity on technical and product specific information as well as detailed explanations on all works completed by service department Develop and ensure strict adherence to SOPs for all applicable service processes. Coordinate and control consumables ordering, issuance and stock holding Motivate, monitor and supervise technician performance and utilization to maximize service profitability Monitor customer satisfaction reports and develop service offers by targeting new customers and fleet companies and ...
The Service Coordinator is responsible for coordinating the activities of the service department to ensure efficient operation, customer satisfaction and profitability of the assigned service department.
Profil request:
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