Job Description
• Ensure all service activities comply with company policies, procedures, and HSE standards.
• Coordinate and allocate service engineers’ work to ensure efficiency, quality, and on-time delivery.
• Monitor utilization targets and support workload optimization.
• Ensure service engineers receive required training and maintain technical certifications.
• Ensure availability of necessary tools, equipment, and spare parts.
• Ensure timely closure of field jobs, including timesheets, service reports, and expense approvals in Clarity.
• Act as the primary point of contact for customer service requests.
• Collaborate with Service Management and Sales teams on service execution, quotations, and warranty-related matters.
• Manage service activities during shutdowns and planned outages, when required.
Who You Are:
You work out tough agreements and settle disputes equitably. You step u...