Job Description
Title: Service coordinator
Location: Kolkata
Job Type: Full-Time
Summary:
The Service Coordinator plays a vital role in ensuring seamless service delivery by managing customer inquiries, coordinating field operations, and maintaining accurate records. This position serves as a central point of contact between customers and service technicians, ensuring timely resolution of service requests and enhancing overall customer satisfaction. The ideal candidate will be organized, detail-oriented, and adept at multitasking in a fast-paced environment.
Responsibilities:
- Respond to incoming service calls and address customer inquiries promptly and professionally.
- Assign service requests to appropriate field teams based on availability and expertise.
- Maintain comprehensive service records and prepare daily operational reports.