Service Delivery Management

Come join us
We are seeking a Service Delivery Manager to join our Shared Services Delivery Team. This role works in close partnership with our customers, ensuring high-quality delivery and driving overall operational excellence. You will play a pivotal role in maintaining the client relationship and being part of the broader team that supports our clients’ environments. Together we do what matters.

What you will do:
• Act as the primary liaison for assigned clients, building trust and proactively overseeing their IT needs and client relationship.
• Monitor service delivery, troubleshoot issues, and coordinate rapid resolution to maximise uptime and user experience.
• Provide clients with regular service delivery reports, highlighting system health, service metrics, and actionable insights.
• Grow revenue by identifying upsell and cross-sell opportunities.
• Cultivate long-term partnerships with clients, vendors, and internal ...