Service Delivery Manager at Nutrien
N
Nutrien (Canada) Holdings ULC
📍 saskatoon, division no. 11, Canada
Job Description
Lead service delivery operational excellence at Nutrien as a Service Delivery Manager for NBS IT Support. Your role focuses on strategic execution, continuous improvement, and ensuring service alignment.
In this senior role, you will translate strategic goals into actionable plans while managing service delivery across multiple functions. With over 10 years in enterprise service desk operations, you'll drive performance using data insights and execute ITIL best practices for effective incident and request management.
Key Responsibilities:
• Translate strategic objectives into operational plans
• Drive continuous improvement across service desks
• Own end-to-end service delivery execution
• Manage performance metrics using data-driven insights
• Ensure alignment with ITIL practices and incident management
Requirements:
• Bachelor’s degree in IT, Business, or related
• 10+ years in service desk or operations leadership
• Strong understanding of service in...
In this senior role, you will translate strategic goals into actionable plans while managing service delivery across multiple functions. With over 10 years in enterprise service desk operations, you'll drive performance using data insights and execute ITIL best practices for effective incident and request management.
Key Responsibilities:
• Translate strategic objectives into operational plans
• Drive continuous improvement across service desks
• Own end-to-end service delivery execution
• Manage performance metrics using data-driven insights
• Ensure alignment with ITIL practices and incident management
Requirements:
• Bachelor’s degree in IT, Business, or related
• 10+ years in service desk or operations leadership
• Strong understanding of service in...