Service Desk Analyst

Group Infrastructure Services provide both Operational and Project Delivery IT group services across the Web travel Group, our division is responsible and operates Service Desk, End User Compute, Platform Engineering, and Project Office.

What will you do on your journey with Web Travel Group?

Over the last 4 years our division has changed the way we operate, transformed the Small Business hosted technology solutions to Enterprise scale on demand Services, that enable our business to operate with the agility and pace required by a post pandemic Travel world.

Operationally and Project based standards and processes have been refined around ‘ITSM’ and ‘Think Build Run’, we are an ITIL house, using waterfall in principle with accelerated delivery where appropriate.

How will you make an impact?

We are seeking a Service Desk Analyst to provide first-line technical support to users, ensuring timely resolution of IT issues and high l...