Job Description
We are looking for a reliable and customer-focused Service Desk Analyst to provide first-level technical support to internal users and clients. The role is responsible for troubleshooting hardware, software, network, and system-related issues while ensuring timely resolution and excellent customer service.
The ideal candidate has strong communication skills, technical troubleshooting experience, and the ability to work in a fast-paced environment.
Key Responsibilities
- Provide Level 1 technical support via phone, email, chat, or ticketing system
- Diagnose and troubleshoot hardware, software, internet, and system-related concerns
- Log, track, and update incidents and service requests in the ticketing system
- Escalate unresolved or complex issues to appropriate support teams
- Install, configure, and maintain desktops, laptops, printers, and software applications
- Assist users with password resets, account access, an...