Service desk coordinator
P
Power Bridge
📍 electronic city phase i, karnataka, India
Job Description
Key Responsibilities
Service Request Handling
Manage the support mailbox, mobile, and Zoho Desk for incoming service requests.
Validate service eligibility as per Power Bridge guidelines.
Log tickets received through mail, calls, or peer communication in Zoho Desk.
Coordination & Scheduling
Coordinate ticket schedules with customers through mail, calls, and peer discussions.
Send initial calendar invites to customers and engineers as per agreed schedules.
Assign tickets to the appropriate engineers based on region, skillset, complexity, and availability.
Ensure commencement of services as per the confirmed schedule.
Ticket Compliance & Updates
Maintain accurate ticket compliance, including updating status, attaching error snapshots, service reports, or related files.
Ensure timely and correct status updates in Zoho Desk.
Documentation & Reporting
Document agreed Statements of Work (SOW).
Prepare review sheets and reports for weekly meetings....
Service Request Handling
Manage the support mailbox, mobile, and Zoho Desk for incoming service requests.
Validate service eligibility as per Power Bridge guidelines.
Log tickets received through mail, calls, or peer communication in Zoho Desk.
Coordination & Scheduling
Coordinate ticket schedules with customers through mail, calls, and peer discussions.
Send initial calendar invites to customers and engineers as per agreed schedules.
Assign tickets to the appropriate engineers based on region, skillset, complexity, and availability.
Ensure commencement of services as per the confirmed schedule.
Ticket Compliance & Updates
Maintain accurate ticket compliance, including updating status, attaching error snapshots, service reports, or related files.
Ensure timely and correct status updates in Zoho Desk.
Documentation & Reporting
Document agreed Statements of Work (SOW).
Prepare review sheets and reports for weekly meetings....