Job Description
Position Title: Service DeskEngineer
Location: Lahore
Cloudelligent is looking for competent candidates for the position ofService DeskEngineer (L1)
About Cloudelligent
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions.
Responsibilities
- Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.
- Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards
- Act as a contact point between Helpdesk Operations and Other external and inte...