Job Description
, Permanent
Position: Service Desk Lead
Company Overview:
RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions to help businesses improve their customer service and overall customer experience. Our team is dedicated to delivering exceptional service and creating positive interactions between businesses and their customers.
Job Overview:
We are seeking a highly motivated and experienced Service Desk Lead to join our team. The Service Desk Lead will be responsible for managing the day-to-day operations of our service desk, ensuring efficient and effective support to our clients. This is a full-time, permanent position based in Cairo, Egypt.
Key Responsibilities:
- Manage and lead a team of service desk agents, providing guidance and support to ensure high-quality service delivery.
- Monitor and maintain service desk performance metrics, including response time, resoluti...