Job Description
Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping out with computer replacements.
Job Description
General Responsibilities:
Provides proactive, high level of customer service to employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution.
Essential Roles and Responsibilities:
Job Description
General Responsibilities:
Provides proactive, high level of customer service to employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution.
Essential Roles and Responsibilities:
- Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
- Open and/or close work orders (via IT Service Desk software) on each call received.
- Escalate problems and requests as nec...