Job Description
PAN INDIA ROLE - Candidate should be from Delhi NCR Region
The Technical Services Engineer is responsible for delivering a variety of technical services to customers, including but not limited to remote technical support, system installation & onsite service/repair of instruments
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Reporting to the Product Manager, the Technical Services Engineer will play a key role in delivering excellence in customer service and support to customers Pan India, which represents a distinct commercial advantage and differentiator to competitor
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Recording of 100% of incoming technical support and service requestsin the Support Portal & from existing custome - rs.Tracking and progression to close of all assigned technical support and service cas
- es.Regional ownership and accountability for the delivery of full range of Technical Services offerings, including but not limited to technical support, onsite instrument se...