Service Engineer (Software)

The DCIM Field Service Engineer is responsible for the successful deployment, installation, configuration, testing, troubleshooting, and maintenance of Data Center Infrastructure Management solutions. The role covers NetBotz devices, Data Center Expert, IT Advisor, and related monitoring platforms used to support data center visibility, alarm management, reporting, and operational efficiency. This position requires strong technical capability, a customer-focused mindset, and the ability to work professionally with project teams, cross-business units, service teams, vendors, and customers to ensure successful delivery and high-quality service support. The successful candidate should demonstrate an open mindset toward digital transformation and continuous learning. This includes the willingness to understand, study, and responsibly use AI-enabled tools, automation, analytics, and cloud-based platforms to improve troubleshooting efficiency, service reporting, documentation quality, and cu...

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