Job Description
Location : Stamford
This role is a mix between office and field based and requires great interpersonal skills and flexibility.
Responsibilities
- Installation and commissioning of units at clients' sites.
- Training of operators and supporting them with applications, setup and automation/computer control.
- On site preventative maintenance, calibration and service.
- Advising customers on technical issues and fault diagnosis. Including part numbers/pricing on the phone and via e-mail.
- Modification and upgrades of company equipment.
- Compiling method statements and risk assessments for the workshop and onsite visits.
- Ensuring demo units are in working order; assisting with loading and unloading.
- Following up leads from sales teams with regards to support service and repairs.
- Identifying potential leads at site and briefing the appropriate sales team member to follow up.