Service Management Operations Lead

Garrett - Advancing Motion

📍 Madurai, Tamil Nadu, India

Full time Operations Specialties Managers Posted June 19, 2026

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Job Description

We are looking for a Service Management Operations Lead to drive operational excellence across our IT service management ecosystem. In this role, you will lead the performance, governance, and continuous improvement of service management platforms, while advancing automation, AI-enabled capabilities, and modern service delivery practices that support business goals.
What you’ll do
Lead day-to-day operations and continuous improvement of IT service management platforms, including ServiceNow and the IT service portal
Drive platform enhancements, governance, configuration, and process standardization
Define and implement automation strategies to improve efficiency, reduce manual effort, and enable data-driven service decisions
Expand the use of AI, automation, and self-healing capabilities to enhance user experience and service quality
Partner with IT and business stakeholders to optimize workflows and support transformation in...
                

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Job Details

Location

Madurai, Tamil Nadu, India

Job Type

Full time