Service Manager

Overview

We are looking for a talented Service Manager to join our team and lead the service department in Kamloops, BC.

Responsibilities

• Manage operations to ensure smooth functioning and resolve complex business problems.
• Provide constructive feedback and development opportunities to enhance employee growth.
• Lead continuous improvement by refining processes to meet evolving customer and organizational goals.
• Review key performance indicators regularly to address issues and seize opportunities.
• Ensure work volume and quality meet company standards and achieve customer satisfaction.
• Identify trends and initiate changes to meet goals while maintaining uninterrupted service levels.
• Build positive relationships with key customers to foster professional connections.
• Set and measure goals for service operations to maintain high customer satisfaction levels.

Qualifications