Service Now Analyst / Developer

Sonova

📍 Warsaw, Masovian Voivodeship, Poland

Full-time Computer Occupations Posted March 01, 2026

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Job Description

The ServiceNow team at Sonova is a small global team responsible for developing and governing the company’s ServiceNow platform, supporting around 2,000 users worldwide.
Working in a lean setup with a Product Owner and Developers, the team owns platform architecture, standards, and roadmap while partnering with external vendors for larger initiatives. The environment is ITSM-focused (CMDB, Asset Management, integrations) with a structured DEV–TEST–PROD model and regular upgrades, offering strong ownership and real impact on the platform’s evolution
More about the role
Configure and implement ITSM modules in collaboration with Global IT Service and Application Managers

Design and maintain ServiceNow workflows, automations, catalog items, and platform configurations

Manage ACLs, scripts, business rules, and day-to-day platform administration

Support users and coordinate with support teams and external partners

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Job Details

Location

Warsaw, Masovian Voivodeship, Poland

Job Type

Full-time