Job Description
Description
:
Preferred Experience:
Experience in implementing enterprise software (ideally ITIL or ITSM related). Experience in working with enterprise software companies and/or consulting companies. Experience with web and other technologies (XML, HTML, JavaScript, SQL, etc). Knowledge of technical components such as LDAP, VPN, SSL and other such technologies. Experience with ITSM best practices, IT service desk. Familiarity with SaaS deployments and it’s supporting architecture is a plus. ITSM and CMDB experience (HP, Remedy, Frontline, Service Now) is a plus.
Necessary Skills:
Define and explain database hierarchy Incorporate workflows and escalation paths into service now Create users, create profiles/views Create integration points for Exchange, AD, LDAP, Voicemail Create service catalo...