Service Operations Coordinator

Job Details

Job Summary

The service Operations coordinator position is the voice for the service department. This role is critical to the success of the department as it develops and builds relationships with customers. The trust gained in this position is invaluable to the department’s progress and smooth running. The coordinator role requires effective communication skills not only with customers but with colleagues across multiple departments.

Essential Duties & Responsibilities

· Responsible for all service requests from when requested through to billing phase.

· Creates and dispatches service calls to technicians.

· Administers check in/out policy with technicians, advise supervisors when technicians are late/missing.

· Assist in problem solving for accounting issues for payments into and out of the department.

· Procures parts/materials for service tickets.

· Arrange for ...