Service Quality Manager

An incredible new job opportunity has arisen for a dedicated Service Quality Manager to oversee and maintain high‑quality care services across the care home group, predominantly within the Norfolk and Suffolk area but with occasional requirements further based on company needs.

This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new‑build homes offering the highest standards of luxury care.

Requirements

To be considered for this position you must have proven experience in managing operations in a care home or similar healthcare setting.

Responsibilities

• Responsible for ensuring and maintaining high‑quality care services across our care home group.
• Work closely with the operations team, care home managers, and staff to promote a culture of excellence, continuous improvement, and resident satisfaction.
• Monitoring, evaluating, and enhancing s...