Your Mission – What You’ll Work On
Operational Service Management: You supervise and coordinate service engineers, external suppliers, and back-office teams. You plan preventive and corrective maintenance tasks and ensure SLA and KPI complianceCentral Point of Contact: You act as the link between customers, the local service team, and the LATAM Service Manager. For complex cases, you coordinate escalations to management, specialist engineers, or global support teamsEnsuring Quality & Safety Standards: You ensure all interventions follow technical protocols and safety regulations. You drive continuous improvement in service procedures, tools, and workflowsResource & Inventory Management: You manage spare parts, tools, and inventory. You prepare periodic reports on performance, incidents, and operational costsLeading the team: You train, support, and motivate technical staff. You cond...