ServiceNow Administrator Specialist

Amadeus Bogota, D.C., Capital District, Colombia

ServiceNow Administrator Specialist

Summary Of The Role: We are seeking an experienced ServiceNow Administrator to configure and support ServiceNow ITSM, ITOM, and ITAM modules, optimizing workflows and processes to drive operational excellence and business value.

In This Role You’ll:

• Collaborate with stakeholders to gather and translate business requirements into technical solutions.
• Configure and support ITSM, ITOM, and ITAM modules, including Incident, Problem, and Change management workflows.
• Implement and optimize SLAs, service request workflows, and self-service modules.
• Set up dashboards, schedule reports, and customize analytics for better decision-making.
• Maintain technical documentation and process workflows.
• Collaborate with IT security teams to maintain compliance and secure configurations.

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