Job Description
We’re seeking a Service Desk Analyst (L1) to be the first point of contact for IT support in a managed services environment. This role is ideal for professionals with strong troubleshooting skills and a customer‑focused mindset.
Key Responsibilities
Provide first‑line support for desktops, laptops, mobile devices, and peripherals.
Troubleshoot Windows 10/11 and enterprise applications.
Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
Handle password resets, MFA issues, and account unlocks.
Log incidents/service requests in ITSM platforms.
Escalate complex issues to L2/L3 teams while ensuring user communication.
Required Skills
Microsoft 365 user administration
Basic Active Directory management
Networking fundamentals (DNS, DHCP, VPN)
Experience with ITSM tools (ServiceNow, Jira, Zendesk, etc.)
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Key Responsibilities
Provide first‑line support for desktops, laptops, mobile devices, and peripherals.
Troubleshoot Windows 10/11 and enterprise applications.
Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
Handle password resets, MFA issues, and account unlocks.
Log incidents/service requests in ITSM platforms.
Escalate complex issues to L2/L3 teams while ensuring user communication.
Required Skills
Microsoft 365 user administration
Basic Active Directory management
Networking fundamentals (DNS, DHCP, VPN)
Experience with ITSM tools (ServiceNow, Jira, Zendesk, etc.)
#J-18808-Ljbffr