Job Description
CMDB Process Owner & ServiceNow CMDB Coordinator
We are looking for an experienced CMDB Process Owner & ServiceNow CMDB Coordinator to lead the implementation, governance, and continuous improvement of our ServiceNow CMDB environment.
In this role, you will own the Configuration Management process , ensuring a reliable and high-quality CMDB that supports IT Service Management (ITSM) , operational excellence, and data-driven decision-making. You will act as the key link between technical teams, stakeholders, and ITSM governance.
Key Responsibilities
- Own and govern the Configuration Management process aligned with ITIL best practices
- Define and maintain CI classes, attributes, and relationship models
- Configure and optimize ServiceNow CMDB, Discovery, and Service Mapping
- Drive CMDB roadmap, maturity, and adoption across the organiz...