Job Description
Responsibilities:
Application & Module Development
• Design, develop, and customize ServiceNow applications, modules, forms, and UI components aligned to business needs.
• Build or enhance core modules including Incident, Problem, Change, and Service Catalog.
Workflow & Automation Engineering
• Create and optimize automated workflows, flows, and approval processes.
• Implement business rules, client scripts, UI policies, and script includes.
Integration Development
• Develop and maintain integrations with third‑party systems using REST/SOAP APIs and web services.
Platform Administration & Maintenance
• Conduct platform upgrades, monitor system performance, and troubleshoot issues.
Documentation, Testing & Collaboration
• Prepare and maintain technical documentation.
• Support QA testing and Go‑Live activities.