Job Description
Elevate your career as a Technical Support Engineer specializing in User Experience with our ServiceNow platform, located in Toronto with a hybrid schedule. This critical role requires both technical acumen and customer engagement skills.
In this position, you will be the primary escalation point for complex technical issues, collaborating extensively with multiple teams to ensure customer and product success. Your proactive approach and advanced troubleshooting will help maintain product stability while mentoring other support engineers.
Key Responsibilities:
• Guide prioritization and optimize support workload
• Maintain high standards of case management
• Conduct thorough case quality assessments regularly
• Serve as a final escalation expert for complex cases
• Train teams on existing and emerging product functionalities
Requirements:
• Deep troubleshooting experience with SaaS platforms
• Proficiency in JavaScript, HTML, and CSS
• Proven ownership ...
In this position, you will be the primary escalation point for complex technical issues, collaborating extensively with multiple teams to ensure customer and product success. Your proactive approach and advanced troubleshooting will help maintain product stability while mentoring other support engineers.
Key Responsibilities:
• Guide prioritization and optimize support workload
• Maintain high standards of case management
• Conduct thorough case quality assessments regularly
• Serve as a final escalation expert for complex cases
• Train teams on existing and emerging product functionalities
Requirements:
• Deep troubleshooting experience with SaaS platforms
• Proficiency in JavaScript, HTML, and CSS
• Proven ownership ...