Services Support & Customer Success
C
Capgemini
📍 WorkFromHome, WorkFromHome, Colombia
Job Description
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Bogota# Services Support & Customer Success## Job Description**Role Specific Responsibilities*** Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1: many and 1:1 customer engagements* Work within a globally consistent delivery process to provide Licensing, Services and Software onboarding support to customers* Understands customers business requirements and aligns to Cisco solutions* Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery.* Enable customers to begin their onboarding journey by educating them on where to go next after Enterprise Agreemen...