Shift Lead for Customer Service Desk
M
Mount Royal University
📍 calgary, ab, Canada
Job Description
Join the Recreation Centre as a Shift Lead for the Customer Service Desk, driven by a passion for exceptional customer service. This leadership role involves mentoring staff and ensuring facility standards.
In the Customer Experience team, your responsibilities will include providing outstanding service to members and guests, processing payments for roles and memberships, and supervising daily operations at the facility. Your leadership will enhance team performance and ensure a safe, welcoming environment for all.
Key Responsibilities:
• Provide front-line customer service to guests and members
• Manage registration and payment processes with efficiency
• Oversee facility rules, safety, and cleanliness
• Conduct regular facility checks and assist in emergencies
• Mentor casual staff for adherence to procedures
Requirements:
• High School diploma, plus relevant coursework
• 6-12 months experience in a simi...
In the Customer Experience team, your responsibilities will include providing outstanding service to members and guests, processing payments for roles and memberships, and supervising daily operations at the facility. Your leadership will enhance team performance and ensure a safe, welcoming environment for all.
Key Responsibilities:
• Provide front-line customer service to guests and members
• Manage registration and payment processes with efficiency
• Oversee facility rules, safety, and cleanliness
• Conduct regular facility checks and assist in emergencies
• Mentor casual staff for adherence to procedures
Requirements:
• High School diploma, plus relevant coursework
• 6-12 months experience in a simi...