Job Description
AFTERNOON / EVENING SHIFT LEAD - This position requires candidates availability to be afternoon, evenings, and weekends. Please do not apply if this is not a good fit for your schedule.
JOB DESCRIPTION
Responsibilities of Shift Lead include, but are not limited to:
Leading & Coaching the Team
Hold the team accountable
Direct the barista station workflow and maintain quality and speed of service
Maintain confident, positive demeanor during stressful circumstances
Provide feedback and encouragement to employees
Field Team member questions and customer inquiries/complaints.
Give feedback to the manager weekly on staff development, disciplinary issues, or any customer issues.
Use good judgment to know when to contact Store Manager with emergency situations
Paperwork Tasks &...